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Tangent Frequently Asked Questions
What is the difference between
used and refurbished equipment?
We use the terms "used" and "refurbished" interchangeably, so
there is no difference. All used or refurbished equipment is
tested, cleaned and inspected.
What forms of payment do you
accept?
We accept payments with the following credit cards: Visa, Mastercard
and American Express. Orders shipped via Fedex may be COD. For
established companies with a good credit rating terms may be
given.
How are orders shipped?
Orders may be shipped via any UPS or Fedex service. For large
orders, shipment via freight may be arranged. The buyer pays
the shipping charges.
What is your return policy?
No returns will be accepted without a Return Merchandise Authorization
(RMA) number. All returns will be subject to a 20% restocking
fee and are expected to be in the original packaging with all
accessories included. The buyer is responsible for freight charges
on the return.
Returns will not be accepted on special order items that Tangent
acquired solely to fill your order.
What is your warranty policy?
All used products purchased include a one-year replacement warranty.
This means you will be shipped a replacement for failed products
under warranty. We also require that the failed product be returned.
This warranty does not cover application or design errors.
All new products are warranted by the manufacturer.
Do you buy used equipment?
Tangent does provide asset recovery services for your decommissioned
or surplus network equipment. Network equipment may be traded
in, purchased or consigned. We will work with you to decide
the best method for your business to recover some of its original
investment.
Your equipment list may be e-mailed to purchasing@tancom.com
or submitted through our on-line
form.
Please contact us to answer any additional questions.
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